It is the policy of the organisation to provide a range of services, which meet the requirements of the contract specification, building regulations and to an agreed price. All work to be carried out in a cost effective and timely manner, in accordance with the highest standards aiming for continual improvement and customer satisfaction through the involvement and participation of all levels of management, staff and other interested parties.
A policy for quality conforming to the requirements of ISO 9001:2015 has been established to ensure that it: –
Management is ultimately responsible for making balanced judgements, recognising discrepancies, deviations and variations and resolving these issues. In arriving at such decisions, the quality and personal integrity of staff are of fundamental importance. In this context, all effort is made to ensure that each person in the organisation understands that quality assurance is important to their future, know how they can assist in the achievement of adequate quality and are stimulated and encouraged to do so. Employees must feel engaged in the process of continuous improvement, right first time and have the ability to recognise when the process is failing so that non-conformances can be put right. We hope for perfection, but plan to find non-conformances, to correct the non-conformance and to continuously improve. The employee must believe that quality is what we do when nobody is looking. The company measures its performance by assessing KPI’s.
This policy is approved by the undersigned and is supported by all the levels of management within the organisation. All personnel shall be guided by the contents of the quality management system and no deviation from the methods and procedures set down shall be permitted without written consent by the relevant Director.
Review Date: 30th September 2026
M Denham, Managing Director
Date 1st September 2025
